Palmetto State Armory - Columbia

Customer Service is not responsive to emails or web 'contact us' attempts for weeks. Phone service to PSA is now not available. I ordered a firing pin (March 2020) for a PSA rifle I purchased in Dec 2019. I still don't have the correct firing pin and no one seems willing or able to help.

Waited in the line outside in 95 degree weather for about 20 mins just to go inside and wait another 20 mins for service and the little guy acted like he didn't want to help. He showed no interest in providing any kind of answers yet alone customer service. It's already chaotic due to this pandemic and no one really knew where any line was once inside or how to get any assistance. I explained I was a first time buyer and he seemed like it was an inconvenience for him to even address me. I didn't wait in all those lines in all this heat to be treated like that. And I drove from out of town! What a waste.

I know this is the retail store but this is the address I was given to me online so this is where I'm writing my review. I order two different items and for some reason it created two different orders which isn't the issue. The issue is that one order ship within a week and the other order is 16 days processing. Not to mention the first order I got was the wrong item and now I can't get ahold of anybody through email, phone, or fax to get this corrected. I got an automated email telling me that there shipping time is 7 days longer than normal but still it should have been processed by now. The order I did receive came with the wrong buffer tube and it cannot be used with a stock that it came with. This was a build kit and all came together so I double check to make sure I didn't order the wrong thing and this was no fault of my own. I'm trying to cancel my order that is still being processed but apparently there's no way to do that and I want to return my build kit since I am 100% dissatisfied with this company but I'm afraid that I will return it and they will have the product and my money. It wouldn't be so bad if I could just get some help. Right now the ball is in their court and they hold all the power. This is the worst experience I've had shopping online. Never again will I go through this company.

I drove up from Myrtle Beach to buy and AR and let my sons shoot, went to buy the ar and the lady at the counter didnt realize I was buying a upper and lower, she scanned the 200 rounds of 9mm and lower said it will be $143 I told it the upper to so she said Ill cancel and redo your order then with the upper it was $785. I get home both charges or on my bank and now a week later Ive called the store 7 times a day and cant get anyone to answer the phone just rings then hangs up. Somebody needs to get in touch with me form this company.

This company does not answer phone calls no emails! Poor customer service!