Shoot Straight Casselberry

Customer service is terrible. My little brother tried to buy a rifle from here, they wouldn't sell it to him because my older brother gave him a few dollars to because he was short a couple bills to complete the transaction. They tried to make it seem like we were being criminals and buying guns illegally for someone else and refused our services. My brother later went to another store and paid 100 dollars more for the same rifle. Long story short. Don't go to Shoot Straight in Casselberry.

Recently moved to the area and called the store to request info for proof of residency I needed to fill out background check. When I arrived, to purchase $2k worth of guns, I was told my proof of address was incorrect. Fortunately, I remembered the name of the person who gave me the wrong information. He failed to recognize his mistake, and instead of apologizing, he started defending his actions. This is a big custumer service fail. Thankfully manager focused the situation, and did the right thing. He apologized for the mis-information and made things right by suggesting alternate legal options. It was because of him that I ended up going forward with my purchase. Shoot Straight management would practically and financially benefit from re-training certain staff in what good custumer service skills and interaction norms. I look forward to having a better experience there. I do appreciate their excellent gun values and expertise!

Terrible costumer service and the person helping us with no mask!!!

I walked in, said I'm new and I want a pistol, something like a Glock. Dustin, the store manager, said no Glocks all sold out, and he took me straight to the gun I ended up buying. The next week, when I went to pick it up, Dustin was there, remembered me, and even though the store was busy gave me tips. He even accompanied me into the range for my first shots. I couldn't have asked for better service. Abby was also very good, as was Dylan. I love Shoot Straight Casselberry!

06162020: I've had what I can most constructively describe as a confusing experience. One star because I wasted my time and I seriously cannot comprehend the logic of my experience. A short while after a purchase, I wanted was to add a few not insignificant items to my recent purchase. I stopped in the store and they were out of stock. OK. I was instructed to try their online portal as it could be at another store or at their warehouse. Website said, 'out of stock.' OK. I even put it on my 'Wishlist' thinking that might stimulate someone to place it on their order list. I called and asked how we could accomplish my goal. They informed me that I should check back periodically. I asked, 'What if I told you I know I wanted 'x' number of item 'y,' then you wouldn't order it for me?' It's best to stop by after Wednesdays. I stop in, nothing. We wouldn't be able to order this. I was told we only get what the distributors send to us. (Seriously? Like if I told them I wanted 100 guns, they would be like, wow, uh, gee. We can't. We ONLY get what the distributors will send to us. We're at their mercy. Sure. That makes sense.) Then, there was the shocker as a customer in a business that I want to support, I was suggested to try some other company's online site. . . Huh? I've never been told so many different ways how someone can't get something done. The location was busy with patrons moving about the store, but the inventory was to say the least anemic, like 1/10th their normal inventory. I seriously hope that was the most random experience ever and that otherwise the experiences of others is more rational than mine.07032020 Update: Well. I did what the employee at the store told me. I went to another company's online site, ordered 3 of one item, and 3 other items. It's was easy. And in a week, since it was so easy, I'm making another order.