Simpson Limited

Bought 3 Lugers from this business this week. They were pretty much as described. Packaging and shipping was prompt. Floyd was my salesperson and he was really good. Very nice man to deal with. My problem is with the woman that answers the phone. I had this same sort of person working for me years ago. Curt, not interested in helping a customer resolve an issue in general. Its a very dated way of customer service that basically says Take it or leave it we have others we can deal with. The problem here is that because of the internet the world is a smaller place and honestly that attitude doesnt fly anymore. If a customer asks for a ship date, put down the phone give him an answer. If they want a receipt emailed , do it. This attitude worked in the 80s not now. They have a GREAT selection of guns they just have a dated attitude of customer service which is sad. I cant imaging how much more they could do if they figured that out.5 stars for Floyd and Product 2 stars for Karen answering the phone :)

I've purchased several hand guns from them and have been more than happy with each transaction. I just ordered another a few minutes ago and it was a pleasant experience as before.

I have had two separate dealings with Simpson LTD. Each time has been a great experience with excellent customer service. The prices for the items was outstanding. Both items were well pictured and accurately described on the website. Each time they shipped the packages the item was protected very well. Shipping cost was fair and speed was fast. I am very pleased with the business I have had with Simpson LTD. I recommend them and look forward to future dealings.

Honestly this is the worst gun store I've been to in my entire life. The employees don't do anything to help and all the inventory is brittle old and overpriced trash.