DICK'S Sporting Goods

The manager in charge today was rude, unprofessional and does not even know the policy of the store he works. He argued with me about returning an item and told me i could not return it because it looked like i had used it. It was a putter (which you Have to use in order to see if you like it, sort of how it works). I asked him why i couldnt return it (since policy says it is returnable within 90 days and he said because it looked like it was used more than 2-3 times (not in policy). He told me he wasnt going to allow to return and i had to call customer service if i didnt agree. (I had already called before i came to the store) when i explained I had already spoken with them and they told me i could return he got upset and said they didnt call him (not sure why they would have and when i asked him he got even louder). After I explained I had already spoken with customer service and reviewed the policy and what he was saying was against both, he got louder and I asked him To call them and I would be glad to speak with them with him (again). He got More flustered as he tried to find the return policy to read and couldnt find it (Turned red as his staff were gathering at the scene he was making in other front of other customers) and said he would go print me a copy of the return policy but he WAS NOT going to allow me to return the putter. I told him if he could show me in the policy, i would be glad to leave. He got in the back (and read the policy I assume) and radios the guy at front desk and told him to give me a refund because he called his boss and his boss was making him. He was so Unprofessional, the guy at the desk was nice and apologized for him but i would have not reviewed the store if he had come back and apologized and admitted he was wrong. Needless to say, Im not shopping At the Hattiesburg location anymore.

Terrible customer service. A line to check while only 1 register open with 4 employees behind counter talking and looking at customers waiting to check out. Absurdly rude!!

Great place to find whatever sports things you need

Good deals and good stuff, manager was really nice!

OUTSTANDING!