Orscheln Farm & Home

Great

Prices are pretty high. But new facility and Midwest people who care that your there shopping at the store. Not real knowledgeable but very friendly.

I am sick and tired of the terrible help at this location. I will not be buying from them any longer due their total lack of regard for their customers. Every time I have interacted with a clerk, they act like they are doing a huge favor if you ask a question or try to locate something. The employees are rude and near impossible to find. They had one excellent woman working there but she does not seem to work there anymore. The workers do not smile or seem to care about the customers, at all. Sadly, the same can be said about the 'garden center'. I tried to buy some items the last week of May. I had spoken to a manager about the state of the plants. They were completely dried up or already dead. The store left the plants and trees out overnight during freezing temperatures. The manager brushed off my concerns. I went back on June 3rd and that is when these pictures were taken. The employees must be lazy, and the manager must be quite lenient. As you can see, not only are the plants left to die, but the state of the area is shockingly bad. Trash and broken pots, trees & signs that have fallen over, etc. We tried to pick trees back up and the would come out of the pot immediately due to being so dry and/or dead. Maybe the employees are working so hard hiding from the customers that they do not have time to clean up and take care of things. This same careless lack of regard is why they lose so many chicks in the spring. The heat lamps are set up on the side and most of the heat escapes. The poor babies freeze to death or smother from all of them piling up for warmth. This was a newly built store, the old one sits right behind it getting junkier looking all the time. It was a humongous waste of money to build the new one, considering how poorly it is run. =========================================================Below is my review from 2019. Obviously, things have only gotten worse since this one. I originally gave them 2 stars. The people that work there are either wonderful, friendly, and helpful...or they seem utterly clueless. This is one of the worst places to find someone that can help you if you have questions. It is almost as bad as Walmart. The poor clerks always seem to be bombarded with a line and other customers trying to ask questions because it's the only employee they can find.

The staff is always friendly, knowledgeable, and eager to go the extra distance to be sure customers are satisfied.

Nice large store with large variety of things for farm & home.