Champs Sports

Always get my shoes from here! Love em!!!

The employees were REALLY helpful. And they always have great deals. 5 stars.

Ordered shoes PRIOR to a store closing chose the store as point of delivery so I wouldn't have a problem and that was the worst thing I could do!! Store closed, no indication or notification when the store would open after several visits I decided to call Champs customer service. My confirmation email said USPS attempted to deliver to store, but didn't have access. Went to my local post office where they were holding deliveries for the store and they wouldn't release the shoes to me, with my proof of purchase, ID, and email confirmation listing me as the recipient of the package. Post office Manager told me if they released the package to me and something happened to it, they would be held responsible and could possibly lose Champs contract for business: This was after several attempts at even getting to the attention of a Postal Manager and three days of calling and being on hold for over an hour at a time with Champs! I asked to have the package re-addressed to my home address, or send a replacement order and cancel the original, BUT NO ONE seemed to know how to make that happen either!! Finally after being thoroughly frustrated and exhausting ALL OPTIONS I demanded a refund, told it would take approximately 5 business days to arrive in my mailbox. After 1O BUSINESS DAYS I have called Champs AGAIN to find out where my refund check was and was told they had to track the package down and 'return to sender' BEFORE they could issue my refund and I should expect another two-weekend DELAY!!! ((I AM LIVID)) to say the least and the lack of consideration for my TIME, the INCONVENIENCE and SANITY lost trying to resolve an issue that I didn't create is a huge DISAPPOINTMENT!!! I WILL ((NEVER)) shop at CHAMPS again and I recommend you DON'T EITHER!!!

Amazing place with off the wall deals!