Surplus Ammo & Arms

Tried to access website; was sent to wix and informed this domain not available. Called the store and after several rings went to voicemail. As I was speaking my message hi this is ... my phone number is ...jumped to music and your number will be answered in the order receive. After maybe 90 seconds on hold, I was disconnected. All I wanted to know was if I could walk in or if they only offered curbside and whether they would be closed July 3rd.

I understand that given the current times things are hectic, but it is absolutely unacceptable to not respond to phone calls, voicemails, or emails after days or weeks. Especially if it is regarding a major quality control issue with a product you built...I had purchased a complete AR upper receiver assembly from these guys a few years ago. Never really used it much and recently I decided to inspect it a little bit more thoroughly. I was shocked at how poor the build quality was. For starters, they used a barrel with rifle style feed ramps in an upper designed for M4 style feed ramps. This is a major issue as it creates a gap between the two ramped surfaces which catches projectiles with a sharp edge. Major reliability issue, and also fraudulent advertising given that they claim all their uppers have M4 style ramps. What this indicates is that they are slapping these things together with parts from the lowest bidder, and aren't even so much as inspecting them after assembly. Second issue was the gas block. They used a very inexpensive aluminum gas block that holds in place using two set screws. Normally this wouldn't be the worst thing except they did not dimple the barrel for the set screws, and they installed the gas block crooked. Not good. After no communication from Surplus Ammo and Arms for several days, I ultimately decided to rebuild the upper receiver assembly myself to correct their mistakes. I thought I had found the end of the issues but boy was I wrong...When I went to remove the barrel nut, It took probably close to 120 foot pounds of force to remove because these geniuses clearly didn't read the armorers manual which very clearly states NOT TO EXCEED 80 FOOT POUNDS when tightening. Additionally, you are supposed to use a very specific grease, or an anti-seize compound when tightening the barrel nut. They very clearly didn't do that, in fact they used a wheel bearing grease. I could tell, it was very obvious and had the signature smell. The barrel nut got very chewed up removing it, fortunately I had a spare on hand. Thinking that was the end of it, the nonsense still continued! After removing the barrel I saw that the inside of the upper receiver was severely scratched through its anodizing due to a burr on the barrel extension on that side. It's safe to assume someone dropped the barrel when putting it together, didn't notice the burr, and just crammed and twisted it in there. Ultimately I ended up fixing this myself, on my own dime. I am extremely disappointed in how Surplus Ammo has failed to stand behind their product (which I might add is not exactly cheap). I had previously recommended and referred people to them in the past but will not continue to do so after this. What a shame. As a final message to Surplus Ammo: If you want to make this right and want me to take down this review then reach out to me. As long as this review stays up it's an indicator that you have yet to remedy the situation.

I phoned to inquire about a particular item. The man I spoke to was condescending, rude and absolutely no help what so ever. I have purchased items from this location before without any problems. However, I'm not sure that after this last conversation. I will ever return.

Love you guys 1639 has made it impossible for me to shop there I live Shoreline.

Waited 10 days for the background check to pass. Was in Eastern WA headed home to pick it up & have been calling them for the past 3 hours several times & no answer... horrible customer service. You would think that want business during these hard times