Umarex USA Inc

One star because Umarexusa completely ignored my request for customer service, which is the opposite of what a company should do when they're selling a product. There's a difference between acknowledging a customer complaint and doing nothing about it, and not acknowledging a customer at all. Umarexusa does not acknowledge the customer at all.I bought a rifle from Umarexusa approximately one month ago (5/31). I received a rifle that had a scope, and on the scope there are 2 places that loosen up to be attached to the gun. The particular scope I was unlucky enough to receive had a stuck screw. Every other screw on this rifle could be loosened easily except for this one particular screw. I spent well over an hour trying to gently loosen it as much as possible, using several different tools in the process, but in the end the screw ended up getting completely stripped, since apparently it was easier for the metal to bend and shred away than it was for the screw to come loose. I emphasize that I tried to be as gentle as possible, I tested other screws for the approximate strength I needed to use and absolutely nothing worked. I spent well over an hour trying to loosen this one screw and ended up with a completely destroyed screw. This means that the scope cannot be attached to my gun, and thus I am unable to use the product I bought. If I wanted a gun with no scope I would have bought a gun with no scope.I attempted to contact customer service, got an automated email back saying they received my email and would contact me in a few business days. It is now June 25th, and I have not received a single word from Umarexusa. My customer complaint was completely ignored. Clearly Umarexusa does not care one bit about customer complaints, since I didn't even get an email from a real person acknowledging my problem. At this point I don't even care about getting a new working scope. I'm just very upset that my request for help, from the company I purchased from, was entirely ignored.If you have problems, and you're like me and can't even take the item back to a store for a refund, you're better off just taking your loss and buying from a brand who might actually care about customer service.I used a different email to request help than the email I am writing from. I don't expect a reply from Umarexusa because they blatantly ignored me before. Do not buy from Umarexusa if you can't fix gun problems on your own. I'm going to see what I can do about fixing this scope myself, but I will probably end up destroying the scope attempting to get the stripped screw out. I have the exact same sized screw in my own personal tool kit, all I need is something to clamp it to the gun. I absolutely will not be purchasing anything from Umarexusa ever again, since they have this little care for customer safety.

I ordered the Gauntlet .177 combo kit with Scope and hand pump. Could not pressurize the rifle with the supplied Umarex hand pump, shroud wobbly, bolt sticky, scope kept sliding off the rail even when tightened down completely, manual illustrations did not match the rifle, paint peeling off the hand pump. I sent it back and Umarex gave me a full refund. I understand when you get a well made one, the rifle is awesome. It its clear that quality control remains a big issue.

I bought an air pistol for my son at Christmas. The CO2 Pistol grip cover has a couple of tabs that hold it on and one broke. I tried contacting them via email and never heard from them. A couple of months later I forwarded the same email and got a prompt response. During the response, I learned Umarex is more worried about pistol sales than part sales. I have a useless air pistol unless i modify a CO2 cover myself. This part can't cost a buck to the company. It should be a stocked part just as the CO2 cartridge & magazines are. In my opinion, this is how you lose business. You can't provide customers with simple parts and service. I wish this could be posted with no stars. Customer satisfaction is the upmost important goal you can provide and that can't be done because of one simple part. I was told this wasn't a stocking part. Then, how do you make your pistols? It's obvious you can get one. This has to be the worst run business out there. Judging by the stars and customer satisfaction, the future cant be bright.