Illinois Firearms & Ammunition, Inc.

I have worked with Rob many times over the years. I have never been disappointed. Which is why I keep going back to him again, and again, and again! I understand that in recent months conditions make sales volume very high. Which makes responses a little slower, understandably. So these negative reviews I read, I find surprising. People are so accustom to Amazon or Wal-Mart with a dedicated customer service department, not small business personal service. Rob will take his time with each customer, providing personalized attention. If you are with him at his desk, he will let the phone ring to give you, the customer in front of him, 100% of his undivided attention, which I for one greatly appreciate! All to often, people are quick to write a negative review but slow to post anything positive unless they are overwhelmingly blown out of the water. Rob is the best, he will make sure you have the right solution for what ever your application, with the personalized attention to each customer that I know will make you a repeat return customer, just as I am.

Attempting to provide a 2nd review on Illinois Firearms & Ammunition. Ordered my firearm March 20, 2020. I posted a review on this same post earlier this year, and the owner of IFA confirmed he would issue me a refund April 27, 2020. It is now June 10th, 2020. My refund has not been posted. I paid for a firearm that was never issued to me by IFA. They accepted my debit card payment, just never provided me with my purchase or my refund. That in a lot of ways screams fraud. I'm not sure where to stand with IFA. I've called time and time again, no answer. I've emailed, zero responses. I've called 'both locations' nothing back from anyone at IFA. When exactly do you decide to call back your customer? Do you check your email messages? I understand we are in the middle of a pandemic but I imagine a response is well deserved being that I ordered almost 4 months ago. On standby with an order number, email, and phone number to talk to someone.

They have a 0 phone call back policy. If you are closed than tell your voice mail to tell your costumers you are closed. Because your voice mail system say. We will call u back does that mean today tommarrow or next year. This is crazy. U can call people back it's not hard. U can also answer a phone.. costumer service. F-........

I recently used IFA as an FFL. I found Rob to be very attentive and professional. I did have some concerns when I read some of the reviews. I contacted Rob and he explained what had happened (unforeseen, unavoidable circumstances). As a business owner I understand how this can happen, so I decided to give him a try. Great experience. I will use Rob again and also highly recommend him.

I am seeing several bad reviews over the past few months, and I get it. It took me a very long time to finally meet up to receive my firearm, also took multiple attempts to get ahold of anyone, which was challenging to say the least. That said, the firearm purchase and transfer business is unbelievably busy during this time. Us consumers are use to next day delivery of anything, but the state government alone is weeks behind on processing firearm transfers. Adding our next-day expectations to our boredom from being at home, maybe not working, etc. is really just causing frustration to something wed normally be more understanding about. If you are buying another gun to be buying another gun, then please be patient, no business is purposefully trying to upset their customers by not answering calls, responding slowly or delaying purchases. I personally had to meet their firearm transferrer an hour away, I emailed him to let him know I was running late, but I missed my appointment to meet as his schedule was down to 30 minute windows and he had to do an appraisal in Wis. I drove an hour there, had my entire day planned to go to the range, go home and clean the firearm as my house was empty for the day and it was my me time. I the. had to wait another week until I was able to make it back out to his location. I was frustrated, but while I was waiting to purchase a firearm, someone else was also trying to sell a firearm, because maybe this whole event caused them to be in need of money? I am sorry to those whove had undesirable results, I feel for you as I did too, but there are reasons to why this happened and I personally will not let this impact my future business with IFA and look forward to when Ill need assistance with another firearm because I know that they are doing the best they can to keep up with the demand, state transfer delays, and manufacture setbacks, and I know they will continue to do their best and that next time it will be a better experience. Im not writing off Amazon for delaying my delivery by 3 weeks for a car part that was only 40 miles from my car, because they deemed it a nonessential item, just like Im not going to let this experience impact my future business with IFA.