Glock, Inc.

Excellent product!

I was on my way to buy 2 pistols, Glocks.I thought it would be smart to get some quick tips from Glock customer service to help on the 2 I was interested in.Monty answered, not a very happy woman and asked if I wanted sales or technical support.Great question, sales I guess.A young man picked up and very quickly asked, how can I help you. As I started to answer he asked again, how can I help you. I again started to explain when he interjected again with the same, how can I help you.I hung up and called back, got unhappy Monty again. I asked for sales again, the phone rang 31 times no answer!I phoned back, unhappy Monty again and asked for tech support, perhaps I would have better luck there.I sat on hold 8 minutes listening to the recording or how someone was going to answer as soon as they could, but they were experiencing high call volume.The call was dropped!I called back, its now 4:36pm, I started at just before 4:00pm, they close at 4:30!Glock makes a great firearm, but their support is pathetic!I phoned Sig Sauer, theyre more money, but their customer service is amazing.Thanks Glock I bought Sig instead!Its now Tuesday, after Labor day and Monica from glock customer service phoned. I phoned back and asked for a manager to share the experience. Of which department? Lets try customer svce? They are all at lunch, its lunch time here. Ok, how about the President or CEO. I was transferred to a recording of a customer svce mgr that was at lunch.I phone back and again asked for the President or CEOs office and got Marina. She also kept asking how she could help and I kept tryin to explain as she would interrupt and ask the question again and again. I finally said if she wants to know then she could listen to the answer. She works for a VP. I asked if I could get transferred to the President or CEOs office and she said no! They are in Austria, there is no one above a CEO in America.They do make fine firearms, but their service skills are highly challenged.I suggest Sig Sauer, they are extremely professional!

Great walk in service on my 42. Thanks.

The only gun I carry. I keep others in the truck, home, etc., but my Glock never leaves my side. The only malfunction I have ever had with it was because of cheap aluminum case ammo. I was a small arms repairman for 3rd Special Forces Group and the Glock had the least amount of issues of ANY weapon (Army standard, foreign, or SOF specific); that is what drew me to buying my 1st one. I like other guns, but I love my Glock.

Great product