Fall City Firearms

Kinda nice staff

Disorganized and doesn't respond to phone or emailGiven the impact on small business from COVID-19, I thought I would support this local retailer, and so I went by to place an order for a 22LR pistol that I wanted. I waited in a long line for the one salesperson, and once it was my turn, I was quoted a price about 10% over the going rate for this pistol, and told the distributor had 17 in stock. Despite the price, I decided to go ahead with the order. I was told it would likely be 'a week to ten days' for it to come in. After 10 days, on a Saturday, I called and spoke with the store owner, Lee. I was told that he would have to check into the order, and that he would do that on Monday and call me back. By Tuesday, having not heard from him, I gave them a call. Initially the phone just rang and rang. Then eventually, this switched over to just busy signals. I guess they took the phone of the hook. So I drove over there, waited in an even longer line, only to be told by the same salesman to which I gave the initial order that 'only Lee can check that, and he wont' be here until Thursday'. This guy couldn't even tell me if the order got placed. I sent the owner an email, but never heard back. Right now is a crazy time for FFL due to the huge uptick in demand. However, I think a bare minimum for any retailer is that they not lose customer orders, and that they respond to customer inquiries in a timely fashion. The primary issue seems to be that the lone salesperson that is running the shop on days when Lee is not around is completely overwhelmed and repeatedly h as issues with their computer system (he was having another such issue with another customer's order when I returned to check on my order). Lee (the owner) needs to work to improve the operations for those days when he is not around.I think until demand drops off, they have more business than they can handle, so I am taking my business elsewhere and will reevaluate later.

Employee couldnt have been more useless

I went in there to buy a gun. Stood there while he told stories to a customer for 15+ minutes then eventually I asked the guy if I could see the Remington and he just looked at me angrily and kept on with his conversation

Really cool shop with lots to choose from. I think this is my new favorite gun shop. Came in for some ammo and found a really cool foregrip for a great price. Lee is a friendly guy and will get more of my business for sure.